Exchanges and Returns

Exchange for products and store credit for up to 6 months following your purchase, or get a refund for up to 30 days following your purchase
Return Policy Summary

We allow you to easily exchange for a new size or product type and provide prepaid US shipping labels to get your original items back to us. We allow six months for exchanges so you can wait until after your baby is born to confirm your Soothe Shirt size.

Conditions to Return
To ensure that every product we send out is in top condition, returns must be in their original condition, still new and unwashed with all interior tags intact. Please wait to try on your items until after your baby is born.  At that time you can confirm the fit before washing.

International Returns Refund/Store Credit Only
Due to the complexity of international shipping and duties, we do not currently offer free exchanges outside of the United States, but we do allow international customers to ship items back for a refund or store credit.

 Returning a gift? Start a gift return here.


Tips to Confirm a Return Is Needed

Many mamas think they need a bigger size than they actually do.  We're happy to help you exchange your shirt for a new size if needed, but would hate for you to do so only to realize you had the right size to begin with.  Here are some tips to help prevent this:

  • Don’t try your Soothe Shirt on while pregnant. This will lead you to think you need a larger size than you really do (even when you are in your first or second trimester). Please wait until after your baby is born to try it on.

  • It may be difficult to get on, this doesn’t mean you have the wrong size. Many moms prefer to step into the shirt and pull it up rather than put it on over their head. Either way, please position the elastic band so that it fits comfortably underneath your breasts. The Soothe Shirt needs to fit snug for the pouch to hold the baby correctly.

  • Don’t size up to get a bigger pouch. The pouch size is the same across Soothe Shirt sizes. Your baby will gain a bigger pouch as your postpartum tummy shrinks back to your pre-pregnancy size. As your baby grows, you shrink.

So how should it fit?  Your Soothe Shirt should fit snug and be tight immediately postpartum.

Here's how to make sure you have the best size

Your shirt fits well when...

  • It’s tight to get on, but comfortable once in place and wearing.

  • You can pull the nursing panels around your breasts to nurse.

  • Your baby is held in the pouch with their head on your chest above your breasts.

Your shirt is too small when...

  • The elastic band goes across your bust and won’t fit underneath. Try lifting your breasts above it and then pulling the shirt down.

  • You can’t fit a nursing panel around your breast to nurse.

  • It feels uncomfortably tight while wearing.

Your shirt is too big when...

  • You have to wear a tank or bra under your Soothe Shirt because the v-neck sinks too low when your baby is in the pouch.

  • The arm holes pull down substantially when your baby is in the pouch.

  • Your baby’s head sits below your bust while in the pouch. Their head should be between your breasts and close enough to kiss.



    How to Return, USA

    1. Simply request a prepaid shipping label here and ship your new, unwashed item(s) back.

    2. Exchanges and store credits will be issued within one business day of your package being scanned by USPS. Refunds will be issued within one business day of your package being received and reviewed at our warehouse. 

    More Details:
    Exchanges and store credits are available up to six months following your purchase. This is intended to give you time to confirm sizing following birth and to make a change if needed. Exchanges and store credits are completely free, including the return shipping label. Your new items will ship and your store credit will be issued within 1 business day of your package being scanned by USPS so you can use them quickly.

    You can return for a refund to the original payment method if your order is less than 30 days past. We will deduct the cost of the return shipping label plus a $5 restocking fee from your refund. This fee covers a portion of our restocking expenses. Please know that we are continuously working to improve our operation and supply chain to offer more value to our customers. While we cannot currently afford to offer free returns, we appreciate your understanding and support of our small business.

    All returns need to be initiated through our system using the links on this page or we will not have the information to process your return. Please ship your items back to us within 30 days of requesting a return. After 30 days your return request will be cancelled.

    Start a Return


     

    How to Return, International Orders

    1. Start by requesting a return here.

    2. Select your own method of shipping and send your new, unwashed item(s) to the address below. Please use a shipping method with tracking. We cannot be responsible for packages that do not arrive back.

    3. Your store credit will be issued within one business day of your package being scanned by the carrier. Refunds will be issued within one day of being received by Lalabu. Please also email your tracking and order number to care@lalabu.com following shipping.

    Send all returns to: 
    Lalabu LLC Attn: Returns
    63321 Old Deschutes Road 
    Bend, OR 97701
    USA

    More Details:
    Returns for a store credit are available up to six months following your purchase. This is intended to give you time to confirm sizing following birth and to make a change if needed. Returns for a store credit incur no fee and you will get your credit to purchase a new unit within 1 business day of sending your scanned tracking information to care@lalabu.com.

    When you request a return, you’ll be given the option of a refund if your order is less than 30 days past. Returns for a refund incur a $5 fee. This fee covers a portion of our restocking expenses. Please know that we are continuously working to improve our operation and supply chain to offer more value to our customers. While we cannot currently afford to offer free returns, we appreciate your understanding and support of our small business.

    All returns need to be initiated through our system using the links on this page or we will not have the information to process your refund. Please ship your items back to us within 30 days of requesting a return. After 30 days your return request will be cancelled.

     

    Start a Return