Common Questions

Please reference the links below for questions on the following:

Soothe Shirt Sizing Guide

How To Videos

Returns & Exchanges

Soothe Shirt Info

Dad Shirt Info

Leggings Info

Shipping policy

The United States

Australia and New Zealand







The United Kingdom

Orders normally ship the next business day.  

During holidays or times of high volume, there may be a delay of 24-48 hours. 

You will receive a confirmation email with tracking information within 24 hours of when your order ships.

United States

USPS First-Class Delivery — $4.95

U.S. Express Shipping
2 - 3 days in transit | Ships same weekday when order placed by 1pm EST — $6.95

Get Free 2-3 Day US Shipping on Orders Over $100

International Rates - Europe, UK, Australia, New Zealand

FedEx International Priority Service®
Items should arrive in 3 to 5 days and are custom and tax cleared
All international locations — Rates vary by location and start around $22.00

International Rates - Canada

FedEx International Priority Service® 
Items should arrive in 3 to 5 days and are custom and tax cleared 
All international locations — Rates vary by location and start around $18.00

Please be aware that country-specific duties and tariffs may be charged to the customer. 

Thank you for choosing to give a Lalabu product as a gift!  In order to make gift giving easier, none of our products or paperwork have pricing information. We're happy to help them with size exchanges if needed.

If you would like to add a gift message, place the item in your cart and add the gift message in the cart that slides out where it says "ADD A GIFT MESSAGE". This message will be included on the packing slip.

In our experience, some carriers may mark items as delivered up to 36 hours prior to delivery. For help locating a package, please try the following tips:

Verify the shipping address you provided for your order. You can find the shipping address in your order confirmation email from Lalabu.

Look for a notice of attempted delivery.

Check your porch, lobby, receiving area, or other possible areas where the carrier may have left it around your home.

See if someone else in your household or a neighbor may have accepted delivery.

Reach out to your local post office to verify if it has yet been delivered.

If you have waited 36 hours since your package has been marked as delivered, followed the steps above and still have not found its whereabouts, please contact our customer care team. Let us know that you've visited our FAQ page and are still in need of assistance.

We are shipping during the COVID-19 shutdown but are experiencing delays in processing and shipping and ask you to please bear with us during these extraordinary times!  If you have specific questions about your order please do not hesitate to contact us!

Do you have another question or need personalized support?

Please contact our Customer Care Team here. We're happy to help!

Ready to place an order? Return to our shop.